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Terms and Conditions

General Application and Interpretation

  1. These terms and conditions will apply to the purchase of any goods from the website ( by you (the customer or you).

  2. These are the terms on which all goods are sold to you. By ordering any of the goods via this website, you are accepting the terms and conditions of Please read these terms and conditions carefully before placing your order and retain a copy of these terms and your order for future reference.  You can only purchase goods from this website if you are eligible to enter into a contract and are at least 18 years old.

  3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession.

  4. Contract means the legally binding agreement between you and me for the supply of the goods.

  5. Delivery Location means the Customer’s premises or other location where the goods are to be supplied, as set out in the order.

  6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.

  7. Goods means the goods advertised on the website that we supply to you of the number and description as set out in the order.

  8. Order means the customer’s order for the goods from the Supplier as submitted following the step-by-step process set out on the Website.

  9. Privacy Policy means the terms which set out how I will deal with confidential and personal information received from you via the Website.

  10. Website means my website on which the Goods are advertised.

Your details and personal information


  • When you register with you will be required to choose a contact email address and password (unless logging in with social media). You are responsible for all sessions and transactions under these details. You should keep your password safe and not disclose it to anyone. If you feel it has been compromised, you should change it immediately. If you are using a shared computer then I advise clearing your cookies after ordering to ensure that other persons cannot retrieve any information.  

  • If any of your details change, such as your credit card billing address, you should update your details b signing into your account page and update the relevant section.

  • I retain and use all information received from you via this website strictly in accordance with the privacy policy.

  • I may contact you by email or other electronic communication methods by pre-paid post and you expressly agree to this.


  • The description of the goods is set out in the website, or other form of advertisement. Any description is for illustrative purposes only.

  • In the case of any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate,

  • All goods which appear on the website are subject to availability.

  • Changes to goods can be made if necessary to comply with any applicable law or safety requirement. I will notify you of these changes

  • The prices payable for goods as set out in the website are inclusive of VAT.

  • Delivery is included in the price for deliveries in the UK.

Basis of Sale

  • The description of goods on this website does not constitute a contractual offer to sell the goods. When an order has been submitted on the website, I can reject it for any reason, although I will tell you the reason without delay. 

  • The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.

  • A contract will be formed for the sale of goods ordered via the website only when you receive an email confirming the order (order confirmation). You must ensure that the order confirmation is complete and accurate and inform me immediately of any errors. Neopog Art is not responsible for any inaccuracies in the order placed by you. By placing an order you agree to me giving you confirmation of the contract by means of an email or any other durable medium with all necessary information confirming the order (the order confirmation). You will receive an order confirmation within reasonable time after making the contract, but in any event not later than the delivery of goods supplied under the contract.

  • No variation of the contract whether about the description, quantity or type of the goods, the price of the goods, their related charges or otherwise can be made after it has entered into unless the variation is agreed by the customer and the supplier in writing.

Price and Payment

  • The price of the Goods and any additional delivery or other charges are those that are set out on the Website at the date of the Order, or such other price and/or charges as we may agree in writing.

  • Prices and charges include VAT at the rate applicable at the time of the Order.

  • You must pay by submitting your credit or debit card details or using PayPal with your Order, and payment will be taken immediately.


  • I will deliver the Goods, to the Delivery Location, within the agreed time without undue delay.

  • In the unlikely event that you don't receive your order in the expected time frame given on the order or delivery confirmation, please contact without delay and I will promptly offer further assistance and support.

Returns and exchanges

  • I gladly accept returns and exchanges. Please contact me within 14 days of delivery if you are unhappy with an item. Dispatch of items back must be within 30 days.

  • I do not accept cancellations. But please contact me if you have any problems with your order.

  • Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  • The following items can't be returned or exchanged: Customer or personalised orders or commissioned items. Digital downloads or intimate items (for health/ hygiene reasons) such as face coverings.

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